Retention Edge E05: Size Charts Are a Joke - Here’s What Works Instead w/Jeff Mergy

Values, ethics and the business impact of sustainability

Doing good and making profit don't have to be mutually exclusive.

Retention Edge E04: Why Product Integrity Is Key to Earning Customer Loyalty w/Sophia Legros

The data behind ecom’s most overlooked retention channel

The retention engine that converts higher, retains high-value customers, and delivers dependable ROI.

The short & long-term future of DTC

Where ecom is headed, and what you can do to respond.

This is what a great DTC website looks like

Why Athletic Brewing’s website works so well for both new customers and loyal repeat buyers.

A five-step process to fix retention

Retention blind spots, the one silent retention killer, and the problem with loyalty programs.

Retention Edge E03: Customer Retention = Your Brand's Sustainable Growth Strategy w/ Omer Hazer

Exclusivity marketing

Building a brand customers want to be a part of

The profit-first marketing playbook

The 6 moves your brand needs to survive the squeeze

Retention Edge E02: How Thoughtful UX Design Builds Brand Loyalty at Tapestry Brands w/ Sabrina Wong

The art & science of UX

What Coach, Kate Spade, and Stuart Weitzman do differently (and why it works)