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The retention engine hiding in plain sight
Retention is not a single channel, or a tactic. It's product, customer experience and communication all work together to bring customers back.
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Our free content shares everything you need to know to build a successful, sustainable ecommerce business. From acquisition without burning money, to getting more customers coming back. Shaped by decades of first-hand experience in the ecommerce, retention marketing and retail industries.
AI Chatbots for Ecommerce: What They Do, What They Cost and How to Choose
How AI chatbots work for online stores, what the data says about customers using them, how the main platforms price them, and how to set one up without frustrating your customers.
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AI in Ecommerce Statistics for 2026
The latest AI in ecommerce statistics: how many shoppers use AI, how AI-referred visitors convert, how much sales AI influences and what forecasts say about agentic commerce.
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Customer Loyalty Statistics for 2026
The latest customer loyalty and loyalty program statistics: how loyal shoppers really are, what members want, why programs lose engagement and how much members spend.
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Conversations with the people shaping modern commerce
We sit down with the most knowledgeable operators, founders and experts in ecommerce, retail, retention marketing and CX, to share unique perspectives on how to build a successful business.
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How Alia Bootstrapped a Shopify App to a $60M Acquisition
What happens when two college founders ignore fundraising pressure and focus on solving one ecommerce problem exceptionally well?
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This AI Turns Old Customers Into Revenue
Most ecommerce brands are sitting on a gold mine they have completely ignored: hundreds of thousands of customers who bought once and never came back.
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AI Is Changing How We Shop Forever (Are Brands Ready?)
Search is no longer just about keywords and rankings. What happens when customers start discovering products through AI instead?
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