The Retention Edge

The essential DTC ecommerce newsletter, helping forward-thinking brands build sustainable growth through better customer retention.

Brought to you by MobiLoud: the number one mobile app solution for mid-market and enterprise ecommerce brands.

Latest Retention Edge Posts

May 29, 2026

•

6 min read

BFCM Prep Starts Now

What you do now shapes what you get out of the holiday season.

Pietro Saccomani

May 15, 2026

•

7 min read

The control ladder

How to own your customer relationships (and your business).

Pietro Saccomani

May 7, 2026

•

7 min read

How to 50x Your Win-Back Campaigns

The gold mine in your support tickets.

Pietro Saccomani

May 1, 2026

•

5 min read

Billboards, not megaphones

Why Push Notifications don’t have to sell to make a real business impact.

Pietro Saccomani

Apr 24, 2026

•

5 min read

The highest-ROI automation in ecommerce

How to fix your biggest revenue leak, and add up to six figures per month in new revenue.

Pietro Saccomani

Apr 17, 2026

•

5 min read

The #1 benefit of push notifications

The channel that drives revenue on autopilot.

Pietro Saccomani

Apr 14, 2026

•

7 min read

Retention Edge E35: Is Your Brand AI-Ready?

On ChatGPT, your customer sees 8 products. Is yours one of them?

Pietro Saccomani

Apr 10, 2026

•

10 min read

Your retention stack has a gap

The direct line to your VIPs.

Pietro Saccomani

Apr 3, 2026

•

11 min read

How to get free impressions in front of your best customers

The economics behind your best direct marketing channel.

Pietro Saccomani

The Retention Edge