How to Make your CX a Growth Engine, Not a Cost Center
Customer experience is often treated as a support function. But what if it could be your most powerful growth engine?
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About this episode
Customer experience is often treated as a support function. But what if it could be your most powerful growth engine?
Pietro Saccomani sits down with Kira Waite, Director of Operations and CX at Artifact Uprising, to unpack the intersection of operations, experience, and long-term loyalty, especially through high-stakes holiday seasons. Kira shares how her team proactively reduces “where is my order” tickets, why on-time shipping is their number one retention metric, and how Artifact balances custom digital experiences with handcrafted product delivery.
